Help

Welcome to the help center.

About Destei
What is Destei?
Destei is company creating graphic designs. Through our partner Zazzle we are able to offer our designs on T-shirts, phone cases, bags, mugs and many other products for you to enjoy.
Destei products
Destei offers products such as T-shirts, mugs, phone cases and more through Zazzle. We at Destei create all the artwork which we place and design on the products. Zazzle is the company that manufactures and ships the products we design.

Learn more about our partner Zazzle:

Zazzle is a print on demand service for quality custom products. Zazzle was launched in 2005 and it is based in Redwood City, California.

Privacy policy
To read our privacy policy please see here. For our partner's privacy policy please refer to the Zazzle privacy policy page.
Ordering
What forms of payment do you accept?
Visa, MasterCard, American Express, and PayPal are accepted as payment.

Payment options

Is my order secure?
Yes. Your credit card transactions are 100% secure. The data is protected by a secure server software (SSL) which is the industry standard for encrypting all payment information. Your data will arrive privately and unaltered to the server and no one will gain access to your personal information.
How can I check the status of my order?
View the order status page to see the progress of your order.

If you are experiencing problems with your tracking service, please refer to problems with tracking page to learn more about order tracking.

What are the estimated turnarounds for orders?
Most products are manufactured within 24 hours of placing your order. However, there are some exceptions. Please refer to Zazzle's turnaround estimates for detailed information.
How do I modify my order?
You are able to modify your order, if the status is in "Pending", but after your order has entered the "Processed" state this cannot be done.

To modify an order please login to your account and elect to cancel the order under Order History. Canceling your order in this manner will automatically add your canceled items back to your shopping cart, where you can select alternate product style options, or make design edits by clicking on the thumbnails of the items you wish to change.

How do I cancel my order?
To cancel your order please login to your account and see your Order History. Click the order you would like to cancel and select View Order Status. Now click the Cancel Order button.

If the Cancel Order button is not available or it is not functional, it means that your order has already entered the "Processed" state and been queued for production and/or shipment. If this is the case, Zazzle is unable to halt the production and/or shipment of your items. However, please understand that Zazzle has a return/refund policy for unwanted orders. Please contact customer support to request a return authorization.

Do you offer wholesale?
Thank you for your interest in Destei products.

All of our products are manufactured and shipped by Zazzle. Please contact Zazzle directly for wholesale quaries by filling out their form: Bulk business order form

Shipping
Do you ship internationally?
Yes, our products are shipped worldwide!

For more information please refer to:

What are the available shipping services?
Please refer to:
What are the shipping rates?
Many variables affect the shipping rates. To get the most accurate pricing figure please select the items you would like to purchase to your shopping cart. Then proceed to checkout where the price will be presented to you before payment takes place.

Please note:

If this is your first time using our fulfillment center Zazzle's checkout, you may be asked to create a Zazzle account, add a shipping and billing address and enter basic payment information (like a valid credit card) in order to proceed on to the page with the shipping estimates.

For more information please refer to:

Returns
What is the return policy?
Most products come with 30 days return policy. If you are not satisfied with your purchase, you can return it to our fulfillment center Zazzle within 30 days of receiving the shipment for a full exchange or refund.

Some products are subject to special return restrictions!

For more information please refer to:
Contact
How do I contact Destei?
Please visit our contact page in order to contact us for design related questions:

For order related inquiries (ordering, shipping, payment, returns...) please contact our fulfillment center Zazzle directly.

Contact customer support by phone:
1-888-8ZAZZLE (892-9953) or (408) 983-2800

Hours:
Mon - Fri: 8AM - 6PM PST(11AM - 9PM EST).

E-mail Customer Support:
Send an E-mail to customer support.

How do I contact customer support?
Contact customer support by phone:
1-888-8ZAZZLE (892-9953) or (408) 983-2800

Hours:
Mon - Fri: 8AM - 6PM PST(11AM - 9PM EST).

E-mail Customer Support:
Send an E-mail to customer support.

More help
Still need help?
If your question was not answered on this page please refer to the Zazzle help center for more information. You can also contact Zazzle customer support.
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WELCOME
Discover cute and modern original graphic art on various products. These products include items such as T-shirts, phone and tablet cases, stationery, bags, mugs, pillows, clocks and more.

We update our selection often so welcome to visit us again soon!